Troubleshooting

Common issues and their resolutions. This guide will grow over time as support cases are handled.

Verify the email address is correct (check for typos)
Use the Forgot password? link to reset
Check if the user's account has been created — admins can verify in Admin > Users

Password reset email not arriving

Check spam/junk folder
Verify the email address is correct in Admin > Users
Password reset emails are sent via Loops.so — check the Loops dashboard if there's a systemic delivery issue

Magic link not working

Magic links expire after a short time — request a new one
Check if the URL was truncated (email clients sometimes break long URLs)
Recovery-type links redirect to the password reset page; regular links go to the dashboard

If some users at your company can log in and others can't — especially if the failing users see a "Failed to fetch" error and the login button spins for about 10 seconds before failing — the issue is almost always a corporate firewall or DNS filter blocking our backend service.

Construxion Pro uses Supabase for authentication and data. If your network blocks Supabase, users won't be able to log in or use the app.

Send this to your IT team:

Construxion Pro requires the following domains to be reachable from the network and not blocked by any DNS filter, firewall, or TLS/HTTPS inspection tool:

app.construxionpro.com (HTTPS/443)

*.supabase.co (HTTPS/443) — our authentication and data backend

*.supabase.in (HTTPS/443) — regional Supabase endpoints

These should be allowlisted on any DNS filtering service (Cisco Umbrella, DNSFilter, Zscaler, etc.) and bypassed by any TLS inspection policies.

If you're a user trying to diagnose this yourself, open a Windows Command Prompt and run nslookup haaopmndkugfkqigigfj.supabase.co. If it returns "No response from server" or times out — but other domains resolve normally — DNS filtering is the cause and your IT team needs to whitelist *.supabase.co.

Push Notifications

Not receiving push notifications

Check that push is enabled in Settings > Alerts
Check browser notification permission (browser settings)
Check OS-level notification settings (especially on macOS: System Settings > Notifications)
Try disabling and re-enabling push in Settings > Alerts
Only "push-worthy" events trigger push (mentions, replies, assignments, deletion requests) — routine comments don't

Push notifications stopped working

Browser push subscriptions can expire or become invalid
Toggle push off and on again in Settings > Alerts to re-subscribe
If on mobile PWA, ensure the service worker is registered (try force-refreshing the page)

Schedule

Schedule not showing for field crew

Check the schedule visibility mode in Settings > Schedule
If set to "Day before" or "Day of," the manager must Finalize the schedule first
Verify the crew member is assigned to the correct crew
Verify the crew has active assignments for the date in question

Drag-and-drop not working

Only Owner, Manager, and Administrative roles can drag — Superintendent and Foreman are view-only
Ensure you're on desktop (drag-and-drop is disabled on mobile)
Check that the user has the correct role

Billing

User can't see the Billing page or Billing tab

The viewBilling permission must be granted
Check: Employee side sheet > Permissions > View Billing
Or: Settings > Role Permissions > check the role's View Billing default
Owner and Manager have billing access by default; Administrative does not

Billing item has wrong price

Check the price resolution order: Client price sheet > Company defaults > Template default
If a client price sheet exists, it takes priority
The price can be manually edited on the billing item or invoice

Can't mark invoice as "Sent"

All invoice requirements must be satisfied first
Check the checklist dialog that appears — each required document must be checked off
Configure requirements in Settings > Billing > Invoice Requirements

Permits & Locates

Expiration alerts keep reappearing

Renew creates a child record and suppresses the alert
Don't Renew dismisses the alert without renewing
If neither action is taken, the alert persists
Check that renewal_dismissed or renewal_status is set on the record

Can't delete a permit or locate

Delete is restricted to Owner and Administrative roles
Managers cannot delete permits or locates (by design)

Daily Logs

Can't edit an approved daily log

Approved logs are locked. A Manager or Owner must Revert to Draft before edits are possible.

Weather auto-fetch not working

Requires the job to have valid coordinates (latitude/longitude)
Uses the Open-Meteo API (free, no API key) — may have occasional outages
Try manual entry as a fallback

Jobs

Duplicate job warning on creation

The system detected a potential duplicate: same client + work order number, or same client + address within 90 days
Review the listed matches
If it's genuinely a new job, click Create Anyway
If it is a duplicate, click Cancel

Division stuck on "Pending"

The division needs to go through the Activation Wizard
Click the green "Activate" button on the job's Details tab
Or respond to the "New Job Assignment" alert on the Manager Dashboard

General

Session may have expired — refresh the page
Check that the user's role has access to that page (see Roles & Permissions)
If accessing via impersonation, the impersonation session may have expired

Changes not saving

Most forms save on blur (clicking away from the field)
Check for validation errors (red borders on fields)
Check browser console for network errors
Daily log sections use debounced auto-save — wait a moment after editing

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